VTR is hiring a Field Service Technician to join our growing team in Grimsby. This is a full-time, permanent role supporting our Service Department. The successful candidate will be responsible for accurate, efficient, customer service-focused repair, and installation of VTR machinery at select customer locations in the United States and Europe.

Who we are – We are VTR Feeder Solutions; a leader in automated parts-feeding systems and Canada’s largest parts-feeding company. Each piece we create is specifically designed to function individually or within a larger system and is built using the highest quality materials to exceed industry standards. From automotive to medical and pharmaceutical companies, we have helped hundreds of organizations around the world successfully improve their business with our expert insight in the best feeding solutions.

Why join us:

• Culture of Kindness
• Team Environment
• Management Team who Cares
• Competitive Wages
• Learning and Development
• Employee Assistance Program
• Employee Benefits Program including medical and dental coverage
• Health spending account
• Safety Shoes, Safety Glasses Allowance, and Custom Hearing Protection

• Minimum 5 years of experience in a similar machine building or service technician role
• Must be available to travel 50 weeks out of the year
• Valid passport and the ability to travel to the United States and internationally, with no criminal background
• G-Class Driver’s License with driver’s record in good standing
• General machining knowledge required
• PLC knowledge an asset
• Ability to accurately interpret blueprints and other technical drawings
• Experience using various hand, power, and air tools
• Proven high degree of accuracy and attention to detail while working under pressure
• Mechanically inclined and strong problem-solving skills
• Strong communication and organizational skills
• Ability to work independently and as part of a multi-function team
• Team-oriented and demonstrated ability to collaborate with others
• Strong understanding of Health & Safety practices in a manufacturing environment
• CSA-approved safety shoes required
• Must be comfortable lifting up to 50lbs

Position Overview:

• Report to Parts & Service Manager
• Customer Care
  • Act as the liaison between VTR and customer
  • Completion of daily reports provided to Service Manager
  • Customer email follow-ups/check-ins post-service
  • Ensure Service Manager is informed of all customer communication
• Off-Site Service
  • Resolve immediate VTR machine issues and help resolve non-VTR machine issues when requested
  • Perform preventative maintenance tasks to ensure feeder equipment is maintained to original specification
  • Also responsible for assessing electrical needs, tuning drives, assisting with and monitoring customer run-offs
  • Ensure all required service reports are completed before leaving customer site
• On-Site at VTR
  • Contact past customers to assist with lead generation as needed
  • Assist on assembly floor as directed by Service Manager as needed
  • Inspect and pack spare Service parts for upcoming service work as needed
• Post-Service Requirements
  • Based on service work completed, communicate recommendations in completed service reports
  • Follow up on and complete recommendations made in service reports; document all communication between Service Tech and department leads
  • Regular follow-ups with customers before and after service visits
• Clear communication and completion of all necessary reports/documentation with VTR Management and client contacts
• Use of various hand and power tools
• Ensure the use of proper PPE when required
• Adhere to Health & Safety guidelines, as well as VTR’s Mission, Vision, and Values
• Other related duties as required

Job Type: Permanent, Full-time

• Overtime after 40 hours
• Minimum 40 hours per week
• DPSP Matching Program
• Benefits, Health Spending Account, & Life Insurance
• Annual Bonus
• Flexible Vacation Schedule
• Friendly, respectful, and safe work environment
• Temperature controlled environment
• Casual dress
• Annual PPE Allowance
• Birthday Paid Day Off
• Paid Shutdown between Christmas and New Years
• Lunchroom with provided food and drinks
• Biweekly Lunches
• Paid education and training
• Manufacturing environment; prolonged or frequent standing
• Own vehicle or reliable transportation required; not transit accessible
• On-site parking

Schedule:

• Sunday to Saturday availability
• Travel minimum 80-90% of the year
• Minimum 40 hours/week; Overtime after 40 hours/week

Wage: $35.00-$40.00/hour depending on experience

Ability to commute/relocate:

Grimsby, ON: reliably commute or plan to relocate before starting work (required)

Work Location: On-site at VTR’s facility in Grimsby or at customer locations across the US and Europe

We thank all applicants for their interest; however, we will only contact those who best meet our needs and qualifications.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, VTR Feeder Solutions is an equal-opportunity employer who is committed to providing an inclusive and barrier-free recruitment and selection process. Applicants should advise Human Resources if they require any type of accommodation during the recruitment process.